Shipping policy

Free Shipping on Every Order

Every Twinkletips order ships free, to the United States and worldwide. No minimums and no hidden fees.

Processing time

Orders are prepared and shipped within 1 to 3 business days. You'll receive a confirmation email with your tracking number as soon as your order ships.

Delivery time

Most orders arrive within 8 to 14 business days after they ship. Delivery times can be a little longer during the holiday season and for some international destinations, so we recommend ordering early for Christmas.

Tracking

Every order includes full tracking, so you can follow your package all the way to your door.

Customs and import duties

For international orders, customs fees or import duties may be charged by your country's customs office. These are set by your country and are not included in the order price.

Lost or delayed packages

If your tracking hasn't updated in a while or your package hasn't arrived within 20 business days, contact us through our Contact page with your order number and we'll look into it right away. If a package is lost, we'll send a free replacement or a full refund.

Wrong address

Please double-check your shipping address at checkout. If you spot a mistake, contact us as soon as possible and we'll do our best to update it before your order ships.