Refund policy

Our 30-Day Happiness Guarantee

We want every little artist to love her Twinkletips kit. If your order arrives damaged, defective or not as described, or you're simply not happy with it, contact us within 30 days of delivery and we'll make it right with a free replacement or a full refund.

How to request a refund or replacement

1. Contact us through the Contact page on our website with your order number.

2. Include a photo of the item and a short description of the issue.

3. We'll reply within 24 hours (Monday to Friday) with the next steps.

Damaged or missing items

If your kit arrives damaged or something is missing, send us a photo within 30 days of delivery and we'll send a replacement at no cost to you. You don't need to return the damaged item.

Refunds

Once your refund is approved, it will be issued to your original payment method within 5 to 10 business days. Your bank may take a few extra days to post it.

Cancellations

You can cancel your order for a full refund any time before it ships. Just contact us as soon as possible with your order number.

Questions?

We're real people and happy to help. Reach us any time through our Contact page.